← Back to Home

PRIVACY POLICY

Last Updated: November 3, 2025

Effective Date: November 3, 2025

ABOUT THIS PRIVACY POLICY

This Privacy Policy describes how Mikado International Co., Ltd. ("we," "us," "our," or "Company"), a company incorporated in Thailand, collects, uses, stores, shares, and protects your personal information when you use the Know Me Deeper mobile application, website, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

Company Information

Mikado International Co., Ltd.

718 Soi 60 Rama 2 Road
Samaedam, Bang Khun Thian
Bangkok 10150
Thailand

Email: customerservice@knowmedeeper.com

For Thai Users / สำหรับผู้ใช้ชาวไทย

Please read our Thailand-specific PDPA Privacy Notice:

1. INFORMATION WE COLLECT

We collect several types of information to provide and improve our Service.

1.1 Information You Provide Directly

Account Information:

  • Full name
  • Email address
  • Password (encrypted)
  • Date of birth (for age verification)
  • Gender and relationship orientation
  • Profile photo (optional)
  • Phone number (optional, for verification)

Partner Information:

  • Partner's email address (for pairing invitations)
  • Partner's name
  • Relationship status and anniversary date

Content You Create:

  • Answers to daily couple questions
  • Self-discovery question responses
  • Journal entries (private and shared)
  • Daily Heart Notes to your partner
  • Confessions (anonymous and revealed)
  • Mood tracking data
  • Goal setting information
  • Bucket List items
  • Timeline events and memories
  • Chat messages with your partner
  • Comments and feedback on articles
  • Date Ideas you save or create
  • Progress in games and activities
  • Relationship Health Tracker inputs

Payment Information:

  • Payment information is collected and processed by our third-party payment processor, Stripe
  • We do not store your complete credit card information
  • We store transaction history and subscription status

Communication with Us:

  • Customer support inquiries
  • Feedback and survey responses
  • Abuse reports and safety concerns

1.2 Information Collected Automatically

Device Information:

  • Device type and model
  • Operating system and version
  • Unique device identifiers
  • Mobile network information
  • IP address
  • Browser type and version

Usage Information:

  • Features you use and how you use them
  • Time, frequency, and duration of activities
  • Pages and content you view
  • Questions you answer
  • Games you play
  • Articles you read (Love Lab, Intimacy 101)
  • Intimate Positions you view
  • Search queries within the app
  • Clicks, scrolls, and navigation paths
  • Streak data and gamification progress
  • Daily Flirt Prompts you engage with

Location Information:

  • Approximate location based on IP address
  • Precise location (only if you grant permission)
  • Location is used for localized content, date ideas, and safety resources

Cookies and Similar Technologies:

  • Session cookies
  • Persistent cookies
  • Analytics cookies
  • Authentication tokens
  • Local storage data

1.3 Information from Third Parties

Social Media (if you choose to connect):

  • Profile information
  • Friends list (only with permission)
  • Photos

Payment Processors:

  • Transaction confirmations
  • Payment status
  • Billing information

Analytics Providers:

  • Aggregated usage statistics
  • Performance metrics

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

2.1 To Provide the Service

  • Create and manage your account
  • Enable partner pairing functionality
  • Facilitate communication between you and your partner via chat
  • Store and display your content (journals, answers, Heart Notes, confessions)
  • Process and share content you choose to share with your partner
  • Track your mood, goals, and relationship health
  • Maintain your timeline and bucket list
  • Track your gamification progress and streaks
  • Deliver daily questions, Flirt Prompts, and Heart Notes
  • Provide personalized date ideas based on your preferences
  • Enable intimate games and couple games
  • Deliver educational content (Love Lab articles, Intimacy 101, Intimate Positions)

2.2 To Provide AI-Powered Features

  • Process your content through Google Generative AI for relationship insights
  • Generate personalized AI counseling suggestions
  • Analyze relationship patterns for the Relationship Health Tracker
  • Provide conflict resolution guidance
  • Create conversation starters and prompts

Important: AI processing is done in real-time and your content is not permanently stored by AI providers.

2.3 To Improve and Personalize the Service

  • Understand how users interact with features
  • Identify and fix technical issues
  • Develop new features and improvements
  • Personalize content recommendations (articles, date ideas, questions)
  • Customize the user experience based on your preferences
  • Analyze aggregated trends to improve relationship guidance

2.4 To Communicate with You

  • Send account notifications (pairing requests, partner activity)
  • Deliver daily prompts, questions, and Heart Note reminders
  • Send streak reminders and achievement notifications
  • Provide customer support
  • Send service updates and feature announcements
  • Respond to your inquiries and feedback
  • Send marketing communications (with your consent)

2.5 To Process Payments

  • Process subscription payments through Stripe
  • Manage free trials and billing cycles
  • Handle refund requests
  • Prevent payment fraud

2.6 To Ensure Safety and Security

  • Verify user age (18+ requirement)
  • Investigate and prevent abuse, harassment, or policy violations
  • Respond to safety reports
  • Detect and prevent fraud and security threats
  • Enforce our Terms and Conditions
  • Comply with legal obligations

2.7 For Legal Compliance

  • Respond to legal requests (subpoenas, court orders)
  • Protect our legal rights
  • Comply with applicable laws and regulations
  • Enforce our agreements

2.8 For Research and Analytics

  • Conduct research to understand relationship dynamics (with aggregated, anonymized data)
  • Generate insights about app effectiveness
  • Improve AI algorithms and suggestions
  • Publish research findings (only with aggregated, de-identified data and your consent)

3. HOW WE SHARE YOUR INFORMATION

3.1 With Your Partner

When you pair with a partner, you explicitly choose to share certain information:

Always Shared with Partner:

  • Answers to couple questions you mark as "shared"
  • Chat messages (all messages are shared)
  • Daily Heart Notes
  • Couple games participation and results
  • Shared journal entries
  • Shared mood tracking data
  • Shared goals and milestones
  • Couple bucket list items
  • Shared timeline events
  • Revealed confessions
  • Conflict resolution responses

Never Shared with Partner (Unless You Choose):

  • Private journal entries
  • Self-discovery answers marked "private"
  • Private mood data
  • Individual goals
  • Private bucket list items
  • Anonymous confessions (until revealed)
  • Account password
  • Payment information

Important: Once you share content with your partner, they have access to it even if you later unpair. We cannot control what your partner does with shared content (screenshots, saving, forwarding).

3.2 With Service Providers

We share information with trusted third-party service providers who help us operate the Service:

Supabase (Database & Authentication):

  • Account information, user content, usage data
  • Purpose: Store and manage data, handle authentication

Google Generative AI (AI Features):

  • Content you submit for AI analysis
  • Purpose: Generate AI counseling and relationship insights
  • Data processing: Real-time only, not permanently stored by Google

Stripe (Payment Processing):

  • Payment information, billing details, transaction history
  • Purpose: Process payments and manage subscriptions

Vercel (Hosting):

  • Technical data for app delivery
  • Purpose: Host and deliver the application

All service providers are contractually required to protect your information and use it only for specified purposes.

3.3 For Legal Reasons

We may disclose your information if required by law or in good faith belief that such action is necessary to:

  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms and Conditions
  • Protect against legal liability
  • Investigate fraud, security issues, or technical problems
  • Protect the safety, rights, or property of Mikado International Co., Ltd., our users, or the public
  • Respond to safety or abuse reports (we may share relevant content with law enforcement)

3.4 Business Transfers

If Mikado International Co., Ltd. is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change and the choices you may have.

3.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.6 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot be used to identify you:

  • Research publications about relationship trends
  • App performance metrics
  • General usage statistics

We do NOT sell your personal information to third parties.

4. DATA RETENTION

4.1 Active Accounts

We retain your information for as long as your account is active and as necessary to provide the Service.

Specific Retention Periods:

  • Account Information: Retained while account is active
  • Shared Content with Partner: Retained indefinitely (accessible to both partners even after unpairing)
  • Private Content: Retained until you delete it or your account
  • Chat Messages: Retained until account deletion
  • Mood and Health Data: Retained for historical tracking purposes
  • Timeline and Bucket List: Retained until deleted by you
  • Payment Records: Retained for 7 years (legal requirement)
  • Support Tickets: Retained for 3 years

4.2 Account Deletion

When you delete your account:

  • Account deletion is permanent after 30 days
  • Your private content is deleted
  • Your partner is notified of unpairing
  • Shared content remains accessible to your partner (we cannot delete content from their view)
  • Chat messages are removed from servers after 90 days
  • Anonymized usage data may be retained for analytics
  • Backups are purged within 90 days

4.3 Legal Retention

Some information may be retained longer if required by law or for legitimate business purposes:

  • Payment records (7 years)
  • Abuse reports and safety investigations (7 years)
  • Legal disputes (duration of dispute + 1 year)

5. YOUR RIGHTS AND CHOICES

5.1 Access and Portability

You have the right to:

  • Access your personal information
  • Request a copy of your data in a portable format (JSON or PDF)
  • Download your journal, timeline, and content
  • Export your chat history

How to exercise: Go to Settings → Privacy → Download My Data, or contact customerservice@knowmedeeper.com

5.2 Correction and Updates

You have the right to:

  • Update your account information
  • Correct inaccurate data
  • Modify your profile

How to exercise: Update directly in the app Settings, or contact us

5.3 Deletion

You have the right to:

  • Delete specific content (journal entries, confessions, timeline events)
  • Delete your entire account
  • Request deletion of your data

How to exercise: Delete content in-app, or go to Settings → Account → Delete Account

Important Limitations:

  • Shared content remains with your partner
  • Legal obligations may require us to retain certain data
  • Backups may persist for up to 90 days

5.4 Opt-Out of Marketing

You have the right to:

  • Unsubscribe from marketing emails
  • Opt out of promotional notifications
  • Disable non-essential communications

How to exercise: Click "Unsubscribe" in emails, or go to Settings → Notifications

5.5 Opt-Out of AI Features

You have the right to:

  • Disable AI counseling features
  • Prevent your data from being processed by AI

How to exercise: Go to Settings → AI Features → Disable AI Counseling

5.6 Withdraw Consent

You have the right to:

  • Withdraw consent for data processing at any time
  • Revoke permissions (location, notifications)

Note: Withdrawing consent may limit Service functionality

5.7 Object to Processing

You have the right to:

  • Object to certain data processing activities
  • Restrict how we process your data

How to exercise: Contact customerservice@knowmedeeper.com with details

5.8 Lodge a Complaint

You have the right to:

  • File a complaint with a data protection authority
  • Report privacy concerns to regulators

Authorities:

  • Thailand: Personal Data Protection Committee (PDPC)
  • EU: Your local Data Protection Authority
  • California: California Attorney General's Office

6. DATA SECURITY

We take data security seriously and implement appropriate technical and organizational measures to protect your information.

6.1 Security Measures

Technical Safeguards:

  • End-to-end encryption for chat messages
  • Encryption in transit (TLS/SSL)
  • Encryption at rest for sensitive data
  • Secure password hashing (bcrypt)
  • Regular security audits and penetration testing
  • Secure API authentication
  • Access controls and authentication
  • Automated backup systems

Organizational Safeguards:

  • Limited employee access to personal data
  • Confidentiality agreements with employees
  • Security training for staff
  • Incident response procedures
  • Third-party security assessments

6.2 Your Responsibility

You are responsible for:

  • Keeping your password secure
  • Logging out on shared devices
  • Not sharing your account credentials
  • Reporting unauthorized access immediately
  • Being cautious about what you share with your partner

6.3 No Guarantee

While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6.4 Data Breach Notification

In the event of a data breach that affects your personal information, we will:

  • Notify affected users within 72 hours (as required by law)
  • Report to relevant authorities
  • Take immediate steps to contain and remediate the breach
  • Provide guidance on protective measures

7. CHILDREN'S PRIVACY

Our Service is NOT intended for individuals under 18 years of age.

  • We do not knowingly collect information from anyone under 18
  • Users must confirm they are 18+ when creating an account
  • If we discover a user is under 18, we will immediately delete their account
  • If you believe a user is under 18, report to customerservice@knowmedeeper.com

Parents/Guardians: If you believe your child has provided us with personal information, contact us immediately.

8. INTERNATIONAL DATA TRANSFERS

8.1 Global Operations

Mikado International Co., Ltd. is based in Thailand. Our Service is available globally, which means your information may be:

  • Stored on servers in various countries
  • Processed by service providers located worldwide
  • Transferred across international borders

Primary Data Locations:

  • Supabase servers (may be in multiple regions)
  • Vercel servers (global CDN)
  • Google Generative AI (processed in real-time, location varies)

8.2 Legal Framework

When transferring data internationally, we ensure appropriate safeguards:

  • For EU Users (GDPR Compliance): Standard Contractual Clauses with service providers, adequacy decisions where applicable
  • For Thailand Users (PDPA Compliance): Compliance with Thai data transfer requirements, consent for international transfers when required
  • For California Users (CCPA Compliance): Service provider agreements, limitations on data use

8.3 Your Rights Regarding Transfers

You have the right to:

  • Know where your data is stored and processed
  • Object to international data transfers (may limit Service functionality)
  • Request information about safeguards in place

9. REGIONAL-SPECIFIC PRIVACY RIGHTS

9.1 European Economic Area (EEA) - GDPR Rights

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

  • Consent: For AI features, marketing, optional data collection
  • Contract Performance: To provide the Service you signed up for
  • Legitimate Interests: To improve the Service, ensure safety, prevent fraud
  • Legal Obligation: To comply with laws and regulations

Your GDPR Rights: Right to access, rectification, erasure, restrict processing, data portability, object to processing, withdraw consent, lodge a complaint with a supervisory authority.

Data Protection Officer: For GDPR-related inquiries: customerservice@knowmedeeper.com

9.2 California - CCPA/CPRA Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Your California Rights:

  • Right to Know: What personal information we collect, use, disclose, and sell
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt-out of "sale" or "sharing" of personal information (Note: We do not sell personal information)
  • Right to Correct: Request correction of inaccurate information
  • Right to Limit Use of Sensitive Personal Information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

9.3 Thailand - PDPA Rights

If you are located in Thailand, you have rights under the Personal Data Protection Act (PDPA) B.E. 2562 (2019):

Your PDPA Rights: Right to access, data portability, object to processing, erasure or deletion, restriction of processing, rectification, withdraw consent, lodge a complaint with the PDPC.

Data Protection Officer (Thailand): Email: customerservice@knowmedeeper.com

How to Exercise Your Rights: Contact us at customerservice@knowmedeeper.com. We will respond within the timeframes required by Thai law (typically 30 days).

10. THIRD-PARTY LINKS AND SERVICES

10.1 External Links

Our Service may contain links to third-party websites, services, or resources:

  • Relationship counseling directories
  • Mental health resources
  • Educational websites
  • Date venues and services
  • Safety hotlines

We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies.

10.2 Third-Party Services

Our Service integrates with third-party services. Each has its own privacy policy:

  • Supabase: https://supabase.com/privacy
  • Google (Generative AI): https://policies.google.com/privacy
  • Stripe: https://stripe.com/privacy
  • Vercel: https://vercel.com/legal/privacy-policy

By using our Service, you acknowledge that your data may be processed by these third parties in accordance with their privacy policies.

11. COOKIES AND TRACKING TECHNOLOGIES

11.1 Types of Cookies We Use

Essential Cookies:

  • Session management
  • Authentication
  • Security features
  • These cannot be disabled

Functional Cookies:

  • Remember your preferences
  • Language settings
  • Theme choices

Analytics Cookies:

  • Understand how users interact with the app
  • Identify technical issues
  • Measure feature usage

Marketing Cookies (with consent):

  • Deliver personalized ads
  • Measure campaign effectiveness

11.2 Managing Cookies

Web Browsers: Adjust browser settings to block or delete cookies. Note: Blocking essential cookies will prevent the Service from functioning.

Mobile Apps: Go to Settings → Privacy → Cookies to enable/disable non-essential cookies.

Do Not Track: We currently do not respond to Do Not Track signals. Our practices may change in the future.

12. CHANGES TO THIS PRIVACY POLICY

12.1 Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Legal or regulatory requirements
  • New features or services
  • User feedback

12.2 Notification

We will notify you of material changes:

  • Email notification (to your registered email)
  • In-app notification
  • Banner on the website
  • At least 30 days before changes take effect

12.3 Continued Use

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

12.4 Review History

  • Effective Date: November 3, 2025
  • Last Updated: November 3, 2025

14. ADDITIONAL INFORMATION

14.1 Automated Decision-Making

We use automated systems and AI for:

  • Relationship insights and suggestions
  • Content recommendations
  • Conflict resolution guidance
  • Mood pattern analysis

You have the right to:

  • Opt-out of automated decision-making
  • Request human review of AI-generated suggestions
  • Understand the logic behind automated decisions

14.2 Sensitive Personal Information

Our Service may collect sensitive information:

  • Sexual orientation and relationship preferences
  • Health data (mood tracking, mental health discussions)
  • Intimate relationship details

We process this information with your explicit consent and additional safeguards.

14.3 Partner Accountability

Important: We cannot control what your partner does with information you share:

  • Partners may screenshot, save, or forward shared content
  • Shared content remains accessible to partners after unpairing
  • Partners may share your information outside the app

You are responsible for deciding what to share with your partner.

14.4 Research Participation

We may invite you to participate in research studies:

  • Research is optional and requires separate consent
  • You can withdraw from research at any time
  • Research data is aggregated and anonymized
  • Results may be published (without identifying information)

13. CONTACT US

13.1 Privacy Questions

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: customerservice@knowmedeeper.com

Mail:
Mikado International Co., Ltd.
Attention: Privacy Officer
718 Soi 60 Rama 2 Road
Samaedam, Bang Khun Thian
Bangkok 10150
Thailand

13.2 Data Subject Requests

To exercise your privacy rights (access, deletion, correction, etc.):

Email: customerservice@knowmedeeper.com
Subject Line: "Privacy Rights Request"

Include in your request:

  • Your full name
  • Email address associated with your account
  • Specific right you wish to exercise
  • Any relevant details

Response Time: We will respond within 30 days (or as required by applicable law)

ACKNOWLEDGMENT

By using Know Me Deeper, you acknowledge that:

  • ✓ You have read and understood this Privacy Policy
  • ✓ You consent to the collection, use, and sharing of your information as described
  • ✓ You understand the risks of sharing information with a partner
  • ✓ You are responsible for the information you choose to share
  • ✓ You understand that shared content remains accessible to your partner even after unpairing

Last Updated: November 3, 2025
Effective Date: November 3, 2025

© 2025 Mikado International Co., Ltd. All rights reserved.

Back to Home