PRIVACY POLICY

Last Updated: November 3, 2025

Effective Date: November 3, 2025

ABOUT THIS PRIVACY POLICY

This Privacy Policy describes how Mikado International Co., Ltd. ("we," "us," "our," or "Company"), a company incorporated in Thailand, collects, uses, stores, shares, and protects your personal information when you use the Know Me Deeper mobile application, website, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

For Thai Users / สำหรับผู้ใช้ชาวไทย

Please read our Thailand-specific PDPA Privacy Notice:

1. INFORMATION WE COLLECT

We collect several types of information to provide and improve our Service.

1.1 Information You Provide Directly

Account Information:

Full name
Email address
Password (encrypted)
Date of birth (for age verification)
Gender and relationship orientation
Profile photo (optional)
Phone number (optional, for verification)

Partner Information:

Partner's email address (for pairing invitations)
Partner's name
Relationship status and anniversary date

Content You Create:

Answers to daily couple questions
Self-discovery question responses
Journal entries (private and shared)
Daily Heart Notes to your partner
Confessions (anonymous and revealed)
Mood tracking data
Goal setting information
Bucket List items
Timeline events and memories
Chat messages with your partner
Comments and feedback on articles
Date Ideas you save or create
Progress in games and activities
Relationship Health Tracker inputs

Payment Information:

Payment information is collected and processed by our third-party payment processor, Stripe
We do not store your complete credit card information
We store transaction history and subscription status

Communication with Us:

Customer support inquiries
Feedback and survey responses
Abuse reports and safety concerns

1.2 Information Collected Automatically

Device Information:

Device type and model
Operating system and version
Unique device identifiers
Mobile network information
IP address
Browser type and version

Usage Information:

Features you use and how you use them
Time, frequency, and duration of activities
Pages and content you view
Questions you answer
Games you play
Articles you read (Love Lab, Intimacy 101)
Intimate Positions you view
Search queries within the app
Clicks, scrolls, and navigation paths
Streak data and gamification progress
Daily Flirt Prompts you engage with

Location Information:

Approximate location based on IP address
Precise location (only if you grant permission)
Location is used for localized content, date ideas, and safety resources

Cookies and Similar Technologies:

Session cookies
Persistent cookies
Analytics cookies
Authentication tokens
Local storage data

1.3 Information from Third Parties

Social Media (if you choose to connect):

Profile information
Friends list (only with permission)
Photos

Payment Processors:

Transaction confirmations
Payment status
Billing information

Analytics Providers:

Aggregated usage statistics
Performance metrics

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

2.1 To Provide the Service

Create and manage your account
Enable partner pairing functionality
Facilitate communication between you and your partner via chat
Store and display your content (journals, answers, Heart Notes, confessions)
Process and share content you choose to share with your partner
Track your mood, goals, and relationship health
Maintain your timeline and bucket list
Track your gamification progress and streaks
Deliver daily questions, Flirt Prompts, and Heart Notes
Provide personalized date ideas based on your preferences
Enable intimate games and couple games
Deliver educational content (Love Lab articles, Intimacy 101, Intimate Positions)

2.2 To Provide AI-Powered Features

Process your content through Google Generative AI for relationship insights
Generate personalized AI counseling suggestions
Analyze relationship patterns for the Relationship Health Tracker
Provide conflict resolution guidance
Create conversation starters and prompts

Important: AI processing is done in real-time and your content is not permanently stored by AI providers.

2.3 To Improve and Personalize the Service

Understand how users interact with features
Identify and fix technical issues
Develop new features and improvements
Personalize content recommendations (articles, date ideas, questions)
Customize the user experience based on your preferences
Analyze aggregated trends to improve relationship guidance

2.4 To Communicate with You

Send account notifications (pairing requests, partner activity)
Deliver daily prompts, questions, and Heart Note reminders
Send streak reminders and achievement notifications
Provide customer support
Send service updates and feature announcements
Respond to your inquiries and feedback
Send marketing communications (with your consent)

2.5 To Process Payments

Process subscription payments through Stripe
Manage free trials and billing cycles
Handle refund requests
Prevent payment fraud

2.6 To Ensure Safety and Security

Verify user age (18+ requirement)
Investigate and prevent abuse, harassment, or policy violations
Respond to safety reports
Detect and prevent fraud and security threats
Enforce our Terms and Conditions
Comply with legal obligations

2.7 For Legal Compliance

Respond to legal requests (subpoenas, court orders)
Protect our legal rights
Comply with applicable laws and regulations
Enforce our agreements

2.8 For Research and Analytics

Conduct research to understand relationship dynamics (with aggregated, anonymized data)
Generate insights about app effectiveness
Improve AI algorithms and suggestions
Publish research findings (only with aggregated, de-identified data and your consent)

3. HOW WE SHARE YOUR INFORMATION

3.1 With Your Partner

When you pair with a partner, you explicitly choose to share certain information:

Important: Once you share content with your partner, they have access to it even if you later unpair. We cannot control what your partner does with shared content (screenshots, saving, forwarding).

3.2 With Service Providers

We share information with trusted third-party service providers who help us operate the Service:

Supabase (Database & Authentication):

Account information, user content, usage data
Purpose: Store and manage data, handle authentication

Google Generative AI (AI Features):

Content you submit for AI analysis
Purpose: Generate AI counseling and relationship insights
Data processing: Real-time only, not permanently stored by Google

Stripe (Payment Processing):

Payment information, billing details, transaction history
Purpose: Process payments and manage subscriptions

Vercel (Hosting):

Technical data for app delivery
Purpose: Host and deliver the application

All service providers are contractually required to protect your information and use it only for specified purposes.

3.3 For Legal Reasons

We may disclose your information if required by law or in good faith belief that such action is necessary to:

Comply with legal obligations, court orders, or government requests
Enforce our Terms and Conditions
Protect against legal liability
Investigate fraud, security issues, or technical problems
Protect the safety, rights, or property of Mikado International Co., Ltd., our users, or the public
Respond to safety or abuse reports (we may share relevant content with law enforcement)

3.4 Business Transfers

If Mikado International Co., Ltd. is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change and the choices you may have.

3.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.6 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot be used to identify you:

Research publications about relationship trends
App performance metrics
General usage statistics

We do NOT sell your personal information to third parties.

4. DATA RETENTION

4.1 Active Accounts

We retain your information for as long as your account is active and as necessary to provide the Service.

Specific Retention Periods:

Account Information: Retained while account is active
Shared Content with Partner: Retained indefinitely (accessible to both partners even after unpairing)
Private Content: Retained until you delete it or your account
Chat Messages: Retained until account deletion
Mood and Health Data: Retained for historical tracking purposes
Timeline and Bucket List: Retained until deleted by you
Payment Records: Retained for 7 years (legal requirement)
Support Tickets: Retained for 3 years

4.2 Account Deletion

When you delete your account:

Account deletion is permanent after 30 days
Your private content is deleted
Your partner is notified of unpairing
Shared content remains accessible to your partner (we cannot delete content from their view)
Chat messages are removed from servers after 90 days
Anonymized usage data may be retained for analytics
Backups are purged within 90 days

4.3 Legal Retention

Some information may be retained longer if required by law or for legitimate business purposes:

Payment records (7 years)
Abuse reports and safety investigations (7 years)
Legal disputes (duration of dispute + 1 year)

5. YOUR RIGHTS AND CHOICES

5.1 Access and Portability

You have the right to:

Access your personal information
Request a copy of your data in a portable format (JSON or PDF)
Download your journal, timeline, and content
Export your chat history

How to exercise: Go to Settings → Privacy → Download My Data, or contact customerservice@knowmedeeper.com

5.2 Correction and Updates

You have the right to:

Update your account information
Correct inaccurate data
Modify your profile

How to exercise: Update directly in the app Settings, or contact us

5.3 Deletion

You have the right to:

Delete specific content (journal entries, confessions, timeline events)
Delete your entire account
Request deletion of your data

How to exercise: Delete content in-app, or go to Settings → Account → Delete Account

Important Limitations:

Shared content remains with your partner
Legal obligations may require us to retain certain data
Backups may persist for up to 90 days

5.4 Opt-Out of Marketing

You have the right to:

Unsubscribe from marketing emails
Opt out of promotional notifications
Disable non-essential communications

How to exercise: Click "Unsubscribe" in emails, or go to Settings → Notifications

5.5 Opt-Out of AI Features

You have the right to:

Disable AI counseling features
Prevent your data from being processed by AI

How to exercise: Go to Settings → AI Features → Disable AI Counseling

5.6 Withdraw Consent

You have the right to:

Withdraw consent for data processing at any time
Revoke permissions (location, notifications)

Note: Withdrawing consent may limit Service functionality

5.7 Object to Processing

You have the right to:

Object to certain data processing activities
Restrict how we process your data

How to exercise: Contact customerservice@knowmedeeper.com with details

5.8 Lodge a Complaint

You have the right to:

File a complaint with a data protection authority
Report privacy concerns to regulators

Authorities:

Thailand: Personal Data Protection Committee (PDPC)
EU: Your local Data Protection Authority
California: California Attorney General's Office

6. DATA SECURITY

We take data security seriously and implement appropriate technical and organizational measures to protect your information.

6.1 Security Measures

Technical Safeguards:

End-to-end encryption for chat messages
Encryption in transit (TLS/SSL)
Encryption at rest for sensitive data
Secure password hashing (bcrypt)
Regular security audits and penetration testing
Secure API authentication
Access controls and authentication
Automated backup systems

Organizational Safeguards:

Limited employee access to personal data
Confidentiality agreements with employees
Security training for staff
Incident response procedures
Third-party security assessments

6.2 Your Responsibility

You are responsible for:

Keeping your password secure
Logging out on shared devices
Not sharing your account credentials
Reporting unauthorized access immediately
Being cautious about what you share with your partner

6.3 No Guarantee

While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6.4 Data Breach Notification

In the event of a data breach that affects your personal information, we will:

Notify affected users within 72 hours (as required by law)
Report to relevant authorities
Take immediate steps to contain and remediate the breach
Provide guidance on protective measures

7. CHILDREN'S PRIVACY

Our Service is NOT intended for individuals under 18 years of age.

We do not knowingly collect information from anyone under 18
Users must confirm they are 18+ when creating an account
If we discover a user is under 18, we will immediately delete their account
If you believe a user is under 18, report to customerservice@knowmedeeper.com

Parents/Guardians: If you believe your child has provided us with personal information, contact us immediately.

8. INTERNATIONAL DATA TRANSFERS

8.1 Global Operations

Mikado International Co., Ltd. is based in Thailand. Our Service is available globally, which means your information may be:

Stored on servers in various countries
Processed by service providers located worldwide
Transferred across international borders

Primary Data Locations:

Supabase servers (may be in multiple regions)
Vercel servers (global CDN)
Google Generative AI (processed in real-time, location varies)

8.2 Legal Framework

When transferring data internationally, we ensure appropriate safeguards:

For EU Users (GDPR Compliance): Standard Contractual Clauses with service providers, adequacy decisions where applicable
For Thailand Users (PDPA Compliance): Compliance with Thai data transfer requirements, consent for international transfers when required
For California Users (CCPA Compliance): Service provider agreements, limitations on data use

8.3 Your Rights Regarding Transfers

You have the right to:

Know where your data is stored and processed
Object to international data transfers (may limit Service functionality)
Request information about safeguards in place

9. REGIONAL-SPECIFIC PRIVACY RIGHTS

9.1 European Economic Area (EEA) - GDPR Rights

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

Consent: For AI features, marketing, optional data collection
Contract Performance: To provide the Service you signed up for
Legitimate Interests: To improve the Service, ensure safety, prevent fraud
Legal Obligation: To comply with laws and regulations

Your GDPR Rights: Right to access, rectification, erasure, restrict processing, data portability, object to processing, withdraw consent, lodge a complaint with a supervisory authority.

Data Protection Officer: For GDPR-related inquiries: customerservice@knowmedeeper.com

9.2 California - CCPA/CPRA Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Your California Rights:

Right to Know: What personal information we collect, use, disclose, and sell
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of "sale" or "sharing" of personal information (Note: We do not sell personal information)
Right to Correct: Request correction of inaccurate information
Right to Limit Use of Sensitive Personal Information
Right to Non-Discrimination: We will not discriminate against you for exercising your rights

9.3 Thailand - PDPA Rights

If you are located in Thailand, you have rights under the Personal Data Protection Act (PDPA) B.E. 2562 (2019):

Your PDPA Rights: Right to access, data portability, object to processing, erasure or deletion, restriction of processing, rectification, withdraw consent, lodge a complaint with the PDPC.

Data Protection Officer (Thailand): Email: customerservice@knowmedeeper.com

How to Exercise Your Rights: Contact us at customerservice@knowmedeeper.com. We will respond within the timeframes required by Thai law (typically 30 days).

10. THIRD-PARTY LINKS AND SERVICES

10.1 External Links

Our Service may contain links to third-party websites, services, or resources:

Relationship counseling directories
Mental health resources
Educational websites
Date venues and services
Safety hotlines

We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies.

10.2 Third-Party Services

Our Service integrates with third-party services. Each has its own privacy policy:

Supabase: https://supabase.com/privacy
Google (Generative AI): https://policies.google.com/privacy
Stripe: https://stripe.com/privacy
Vercel: https://vercel.com/legal/privacy-policy

By using our Service, you acknowledge that your data may be processed by these third parties in accordance with their privacy policies.

11. COOKIES AND TRACKING TECHNOLOGIES

11.1 Types of Cookies We Use

Essential Cookies:

Session management
Authentication
Security features
These cannot be disabled

Functional Cookies:

Remember your preferences
Language settings
Theme choices

Analytics Cookies:

Understand how users interact with the app
Identify technical issues
Measure feature usage

Marketing Cookies (with consent):

Deliver personalized ads
Measure campaign effectiveness

11.2 Managing Cookies

Web Browsers: Adjust browser settings to block or delete cookies. Note: Blocking essential cookies will prevent the Service from functioning.

Mobile Apps: Go to Settings → Privacy → Cookies to enable/disable non-essential cookies.

Do Not Track: We currently do not respond to Do Not Track signals. Our practices may change in the future.

12. CHANGES TO THIS PRIVACY POLICY

12.1 Updates

We may update this Privacy Policy from time to time to reflect:

Changes in our practices
Legal or regulatory requirements
New features or services
User feedback

12.2 Notification

We will notify you of material changes:

Email notification (to your registered email)
In-app notification
Banner on the website
At least 30 days before changes take effect

12.3 Continued Use

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

12.4 Review History

Effective Date: November 3, 2025
Last Updated: November 3, 2025

14. ADDITIONAL INFORMATION

14.1 Automated Decision-Making

We use automated systems and AI for:

Relationship insights and suggestions
Content recommendations
Conflict resolution guidance
Mood pattern analysis

You have the right to:

Opt-out of automated decision-making
Request human review of AI-generated suggestions
Understand the logic behind automated decisions

14.2 Sensitive Personal Information

Our Service may collect sensitive information:

Sexual orientation and relationship preferences
Health data (mood tracking, mental health discussions)
Intimate relationship details

We process this information with your explicit consent and additional safeguards.

14.3 Partner Accountability

Important: We cannot control what your partner does with information you share:

Partners may screenshot, save, or forward shared content
Shared content remains accessible to partners after unpairing
Partners may share your information outside the app

You are responsible for deciding what to share with your partner.

14.4 Research Participation

We may invite you to participate in research studies:

Research is optional and requires separate consent
You can withdraw from research at any time
Research data is aggregated and anonymized
Results may be published (without identifying information)

13. CONTACT US

13.1 Privacy Questions

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: customerservice@knowmedeeper.com

Mail:
Mikado International Co., Ltd.
Attention: Privacy Officer
718 Soi 60 Rama 2 Road
Samaedam, Bang Khun Thian
Bangkok 10150
Thailand

13.2 Data Subject Requests

To exercise your privacy rights (access, deletion, correction, etc.):

Email: customerservice@knowmedeeper.com
Subject Line: "Privacy Rights Request"

Include in your request:

Your full name
Email address associated with your account
Specific right you wish to exercise
Any relevant details

Response Time: We will respond within 30 days (or as required by applicable law)

ACKNOWLEDGMENT

By using Know Me Deeper, you acknowledge that:

✓ You have read and understood this Privacy Policy
✓ You consent to the collection, use, and sharing of your information as described
✓ You understand the risks of sharing information with a partner
✓ You are responsible for the information you choose to share
✓ You understand that shared content remains accessible to your partner even after unpairing

Last Updated: November 3, 2025
Effective Date: November 3, 2025

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PRIVACY POLICY

Last Updated: November 3, 2025

Effective Date: November 3, 2025

ABOUT THIS PRIVACY POLICY

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

For Thai Users / สำหรับผู้ใช้ชาวไทย

Please read our Thailand-specific PDPA Privacy Notice:

1. INFORMATION WE COLLECT

We collect several types of information to provide and improve our Service.

1.1 Information You Provide Directly

Account Information:

Full name
Email address
Password (encrypted)
Date of birth (for age verification)
Gender and relationship orientation
Profile photo (optional)
Phone number (optional, for verification)

Partner Information:

Partner's email address (for pairing invitations)
Partner's name
Relationship status and anniversary date

Content You Create:

Answers to daily couple questions
Self-discovery question responses
Journal entries (private and shared)
Daily Heart Notes to your partner
Confessions (anonymous and revealed)
Mood tracking data
Goal setting information
Bucket List items
Timeline events and memories
Chat messages with your partner
Comments and feedback on articles
Date Ideas you save or create
Progress in games and activities
Relationship Health Tracker inputs

Payment Information:

Payment information is collected and processed by our third-party payment processor, Stripe
We do not store your complete credit card information
We store transaction history and subscription status

Communication with Us:

Customer support inquiries
Feedback and survey responses
Abuse reports and safety concerns

1.2 Information Collected Automatically

Device Information:

Device type and model
Operating system and version
Unique device identifiers
Mobile network information
IP address
Browser type and version

Usage Information:

Features you use and how you use them
Time, frequency, and duration of activities
Pages and content you view
Questions you answer
Games you play
Articles you read (Love Lab, Intimacy 101)
Intimate Positions you view
Search queries within the app
Clicks, scrolls, and navigation paths
Streak data and gamification progress
Daily Flirt Prompts you engage with

Location Information:

Approximate location based on IP address
Precise location (only if you grant permission)
Location is used for localized content, date ideas, and safety resources

Cookies and Similar Technologies:

Session cookies
Persistent cookies
Analytics cookies
Authentication tokens
Local storage data

1.3 Information from Third Parties

Social Media (if you choose to connect):

Profile information
Friends list (only with permission)
Photos

Payment Processors:

Transaction confirmations
Payment status
Billing information

Analytics Providers:

Aggregated usage statistics
Performance metrics

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

2.1 To Provide the Service

Create and manage your account
Enable partner pairing functionality
Facilitate communication between you and your partner via chat
Store and display your content (journals, answers, Heart Notes, confessions)
Process and share content you choose to share with your partner
Track your mood, goals, and relationship health
Maintain your timeline and bucket list
Track your gamification progress and streaks
Deliver daily questions, Flirt Prompts, and Heart Notes
Provide personalized date ideas based on your preferences
Enable intimate games and couple games
Deliver educational content (Love Lab articles, Intimacy 101, Intimate Positions)

2.2 To Provide AI-Powered Features

Process your content through Google Generative AI for relationship insights
Generate personalized AI counseling suggestions
Analyze relationship patterns for the Relationship Health Tracker
Provide conflict resolution guidance
Create conversation starters and prompts

Important: AI processing is done in real-time and your content is not permanently stored by AI providers.

2.3 To Improve and Personalize the Service

Understand how users interact with features
Identify and fix technical issues
Develop new features and improvements
Personalize content recommendations (articles, date ideas, questions)
Customize the user experience based on your preferences
Analyze aggregated trends to improve relationship guidance

2.4 To Communicate with You

Send account notifications (pairing requests, partner activity)
Deliver daily prompts, questions, and Heart Note reminders
Send streak reminders and achievement notifications
Provide customer support
Send service updates and feature announcements
Respond to your inquiries and feedback
Send marketing communications (with your consent)

2.5 To Process Payments

Process subscription payments through Stripe
Manage free trials and billing cycles
Handle refund requests
Prevent payment fraud

2.6 To Ensure Safety and Security

Verify user age (18+ requirement)
Investigate and prevent abuse, harassment, or policy violations
Respond to safety reports
Detect and prevent fraud and security threats
Enforce our Terms and Conditions
Comply with legal obligations

2.7 For Legal Compliance

Respond to legal requests (subpoenas, court orders)
Protect our legal rights
Comply with applicable laws and regulations
Enforce our agreements

2.8 For Research and Analytics

Conduct research to understand relationship dynamics (with aggregated, anonymized data)
Generate insights about app effectiveness
Improve AI algorithms and suggestions
Publish research findings (only with aggregated, de-identified data and your consent)

3. HOW WE SHARE YOUR INFORMATION

3.1 With Your Partner

When you pair with a partner, you explicitly choose to share certain information:

3.2 With Service Providers

We share information with trusted third-party service providers who help us operate the Service:

Supabase (Database & Authentication):

Account information, user content, usage data
Purpose: Store and manage data, handle authentication

Google Generative AI (AI Features):

Content you submit for AI analysis
Purpose: Generate AI counseling and relationship insights
Data processing: Real-time only, not permanently stored by Google

Stripe (Payment Processing):

Payment information, billing details, transaction history
Purpose: Process payments and manage subscriptions

Vercel (Hosting):

Technical data for app delivery
Purpose: Host and deliver the application

All service providers are contractually required to protect your information and use it only for specified purposes.

3.3 For Legal Reasons

We may disclose your information if required by law or in good faith belief that such action is necessary to:

Comply with legal obligations, court orders, or government requests
Enforce our Terms and Conditions
Protect against legal liability
Investigate fraud, security issues, or technical problems
Protect the safety, rights, or property of Mikado International Co., Ltd., our users, or the public
Respond to safety or abuse reports (we may share relevant content with law enforcement)

3.4 Business Transfers

3.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.6 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot be used to identify you:

Research publications about relationship trends
App performance metrics
General usage statistics

We do NOT sell your personal information to third parties.

4. DATA RETENTION

4.1 Active Accounts

We retain your information for as long as your account is active and as necessary to provide the Service.

Specific Retention Periods:

Account Information: Retained while account is active
Shared Content with Partner: Retained indefinitely (accessible to both partners even after unpairing)
Private Content: Retained until you delete it or your account
Chat Messages: Retained until account deletion
Mood and Health Data: Retained for historical tracking purposes
Timeline and Bucket List: Retained until deleted by you
Payment Records: Retained for 7 years (legal requirement)
Support Tickets: Retained for 3 years

4.2 Account Deletion

When you delete your account:

Account deletion is permanent after 30 days
Your private content is deleted
Your partner is notified of unpairing
Shared content remains accessible to your partner (we cannot delete content from their view)
Chat messages are removed from servers after 90 days
Anonymized usage data may be retained for analytics
Backups are purged within 90 days

4.3 Legal Retention

Some information may be retained longer if required by law or for legitimate business purposes:

Payment records (7 years)
Abuse reports and safety investigations (7 years)
Legal disputes (duration of dispute + 1 year)

5. YOUR RIGHTS AND CHOICES

5.1 Access and Portability

You have the right to:

Access your personal information
Request a copy of your data in a portable format (JSON or PDF)
Download your journal, timeline, and content
Export your chat history

How to exercise: Go to Settings → Privacy → Download My Data, or contact customerservice@knowmedeeper.com

5.2 Correction and Updates

You have the right to:

Update your account information
Correct inaccurate data
Modify your profile

How to exercise: Update directly in the app Settings, or contact us

5.3 Deletion

You have the right to:

Delete specific content (journal entries, confessions, timeline events)
Delete your entire account
Request deletion of your data

How to exercise: Delete content in-app, or go to Settings → Account → Delete Account

Important Limitations:

Shared content remains with your partner
Legal obligations may require us to retain certain data
Backups may persist for up to 90 days

5.4 Opt-Out of Marketing

You have the right to:

Unsubscribe from marketing emails
Opt out of promotional notifications
Disable non-essential communications

How to exercise: Click "Unsubscribe" in emails, or go to Settings → Notifications

5.5 Opt-Out of AI Features

You have the right to:

Disable AI counseling features
Prevent your data from being processed by AI

How to exercise: Go to Settings → AI Features → Disable AI Counseling

5.6 Withdraw Consent

You have the right to:

Withdraw consent for data processing at any time
Revoke permissions (location, notifications)

Note: Withdrawing consent may limit Service functionality

5.7 Object to Processing

You have the right to:

Object to certain data processing activities
Restrict how we process your data

How to exercise: Contact customerservice@knowmedeeper.com with details

5.8 Lodge a Complaint

You have the right to:

File a complaint with a data protection authority
Report privacy concerns to regulators

Authorities:

Thailand: Personal Data Protection Committee (PDPC)
EU: Your local Data Protection Authority
California: California Attorney General's Office

6. DATA SECURITY

We take data security seriously and implement appropriate technical and organizational measures to protect your information.

6.1 Security Measures

Technical Safeguards:

End-to-end encryption for chat messages
Encryption in transit (TLS/SSL)
Encryption at rest for sensitive data
Secure password hashing (bcrypt)
Regular security audits and penetration testing
Secure API authentication
Access controls and authentication
Automated backup systems

Organizational Safeguards:

Limited employee access to personal data
Confidentiality agreements with employees
Security training for staff
Incident response procedures
Third-party security assessments

6.2 Your Responsibility

You are responsible for:

Keeping your password secure
Logging out on shared devices
Not sharing your account credentials
Reporting unauthorized access immediately
Being cautious about what you share with your partner

6.3 No Guarantee

While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6.4 Data Breach Notification

In the event of a data breach that affects your personal information, we will:

Notify affected users within 72 hours (as required by law)
Report to relevant authorities
Take immediate steps to contain and remediate the breach
Provide guidance on protective measures

7. CHILDREN'S PRIVACY

Our Service is NOT intended for individuals under 18 years of age.

We do not knowingly collect information from anyone under 18
Users must confirm they are 18+ when creating an account
If we discover a user is under 18, we will immediately delete their account
If you believe a user is under 18, report to customerservice@knowmedeeper.com

Parents/Guardians: If you believe your child has provided us with personal information, contact us immediately.

8. INTERNATIONAL DATA TRANSFERS

8.1 Global Operations

Mikado International Co., Ltd. is based in Thailand. Our Service is available globally, which means your information may be:

Stored on servers in various countries
Processed by service providers located worldwide
Transferred across international borders

Primary Data Locations:

Supabase servers (may be in multiple regions)
Vercel servers (global CDN)
Google Generative AI (processed in real-time, location varies)

8.2 Legal Framework

When transferring data internationally, we ensure appropriate safeguards:

For EU Users (GDPR Compliance): Standard Contractual Clauses with service providers, adequacy decisions where applicable
For Thailand Users (PDPA Compliance): Compliance with Thai data transfer requirements, consent for international transfers when required
For California Users (CCPA Compliance): Service provider agreements, limitations on data use

8.3 Your Rights Regarding Transfers

You have the right to:

Know where your data is stored and processed
Object to international data transfers (may limit Service functionality)
Request information about safeguards in place

9. REGIONAL-SPECIFIC PRIVACY RIGHTS

9.1 European Economic Area (EEA) - GDPR Rights

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

Consent: For AI features, marketing, optional data collection
Contract Performance: To provide the Service you signed up for
Legitimate Interests: To improve the Service, ensure safety, prevent fraud
Legal Obligation: To comply with laws and regulations

Your GDPR Rights: Right to access, rectification, erasure, restrict processing, data portability, object to processing, withdraw consent, lodge a complaint with a supervisory authority.

Data Protection Officer: For GDPR-related inquiries: customerservice@knowmedeeper.com

9.2 California - CCPA/CPRA Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Your California Rights:

Right to Know: What personal information we collect, use, disclose, and sell
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of "sale" or "sharing" of personal information (Note: We do not sell personal information)
Right to Correct: Request correction of inaccurate information
Right to Limit Use of Sensitive Personal Information
Right to Non-Discrimination: We will not discriminate against you for exercising your rights

9.3 Thailand - PDPA Rights

If you are located in Thailand, you have rights under the Personal Data Protection Act (PDPA) B.E. 2562 (2019):

Your PDPA Rights: Right to access, data portability, object to processing, erasure or deletion, restriction of processing, rectification, withdraw consent, lodge a complaint with the PDPC.

Data Protection Officer (Thailand): Email: customerservice@knowmedeeper.com

How to Exercise Your Rights: Contact us at customerservice@knowmedeeper.com. We will respond within the timeframes required by Thai law (typically 30 days).

10. THIRD-PARTY LINKS AND SERVICES

10.1 External Links

Our Service may contain links to third-party websites, services, or resources:

Relationship counseling directories
Mental health resources
Educational websites
Date venues and services
Safety hotlines

We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies.

10.2 Third-Party Services

Our Service integrates with third-party services. Each has its own privacy policy:

Supabase: https://supabase.com/privacy
Google (Generative AI): https://policies.google.com/privacy
Stripe: https://stripe.com/privacy
Vercel: https://vercel.com/legal/privacy-policy

By using our Service, you acknowledge that your data may be processed by these third parties in accordance with their privacy policies.

11. COOKIES AND TRACKING TECHNOLOGIES

11.1 Types of Cookies We Use

Essential Cookies:

Session management
Authentication
Security features
These cannot be disabled

Functional Cookies:

Remember your preferences
Language settings
Theme choices

Analytics Cookies:

Understand how users interact with the app
Identify technical issues
Measure feature usage

Marketing Cookies (with consent):

Deliver personalized ads
Measure campaign effectiveness

11.2 Managing Cookies

Web Browsers: Adjust browser settings to block or delete cookies. Note: Blocking essential cookies will prevent the Service from functioning.

Mobile Apps: Go to Settings → Privacy → Cookies to enable/disable non-essential cookies.

Do Not Track: We currently do not respond to Do Not Track signals. Our practices may change in the future.

12. CHANGES TO THIS PRIVACY POLICY

12.1 Updates

We may update this Privacy Policy from time to time to reflect:

Changes in our practices
Legal or regulatory requirements
New features or services
User feedback

12.2 Notification

We will notify you of material changes:

Email notification (to your registered email)
In-app notification
Banner on the website
At least 30 days before changes take effect

12.3 Continued Use

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

12.4 Review History

Effective Date: November 3, 2025
Last Updated: November 3, 2025

14. ADDITIONAL INFORMATION

14.1 Automated Decision-Making

We use automated systems and AI for:

Relationship insights and suggestions
Content recommendations
Conflict resolution guidance
Mood pattern analysis

You have the right to:

Opt-out of automated decision-making
Request human review of AI-generated suggestions
Understand the logic behind automated decisions

14.2 Sensitive Personal Information

Our Service may collect sensitive information:

Sexual orientation and relationship preferences
Health data (mood tracking, mental health discussions)
Intimate relationship details

We process this information with your explicit consent and additional safeguards.

14.3 Partner Accountability

Important: We cannot control what your partner does with information you share:

Partners may screenshot, save, or forward shared content
Shared content remains accessible to partners after unpairing
Partners may share your information outside the app

You are responsible for deciding what to share with your partner.

14.4 Research Participation

We may invite you to participate in research studies:

Research is optional and requires separate consent
You can withdraw from research at any time
Research data is aggregated and anonymized
Results may be published (without identifying information)

13. CONTACT US

13.1 Privacy Questions

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: customerservice@knowmedeeper.com

Mail:
Mikado International Co., Ltd.
Attention: Privacy Officer
718 Soi 60 Rama 2 Road
Samaedam, Bang Khun Thian
Bangkok 10150
Thailand

13.2 Data Subject Requests

To exercise your privacy rights (access, deletion, correction, etc.):

Email: customerservice@knowmedeeper.com
Subject Line: "Privacy Rights Request"

Include in your request:

Your full name
Email address associated with your account
Specific right you wish to exercise
Any relevant details

Response Time: We will respond within 30 days (or as required by applicable law)

ACKNOWLEDGMENT

By using Know Me Deeper, you acknowledge that:

✓ You have read and understood this Privacy Policy
✓ You consent to the collection, use, and sharing of your information as described
✓ You understand the risks of sharing information with a partner
✓ You are responsible for the information you choose to share
✓ You understand that shared content remains accessible to your partner even after unpairing

Last Updated: November 3, 2025
Effective Date: November 3, 2025

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PRIVACY POLICY

ABOUT THIS PRIVACY POLICY

Company Information

For Thai Users / สำหรับผู้ใช้ชาวไทย

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

Account Information:

Partner Information:

Content You Create:

Payment Information:

Communication with Us:

1.2 Information Collected Automatically

Device Information:

Usage Information:

Location Information:

Cookies and Similar Technologies:

1.3 Information from Third Parties

Social Media (if you choose to connect):

Payment Processors:

Analytics Providers:

2. HOW WE USE YOUR INFORMATION

2.1 To Provide the Service

2.2 To Provide AI-Powered Features

2.3 To Improve and Personalize the Service

2.4 To Communicate with You

2.5 To Process Payments

2.6 To Ensure Safety and Security

2.7 For Legal Compliance

2.8 For Research and Analytics

3. HOW WE SHARE YOUR INFORMATION

3.1 With Your Partner

Always Shared with Partner:

Never Shared with Partner (Unless You Choose):

3.2 With Service Providers

Supabase (Database & Authentication):

Google Generative AI (AI Features):

Stripe (Payment Processing):

Vercel (Hosting):

3.3 For Legal Reasons

3.4 Business Transfers

3.5 With Your Consent

3.6 Aggregated and De-Identified Information

4. DATA RETENTION

4.1 Active Accounts

4.2 Account Deletion

4.3 Legal Retention

5. YOUR RIGHTS AND CHOICES

5.1 Access and Portability

5.2 Correction and Updates

5.3 Deletion

5.4 Opt-Out of Marketing

5.5 Opt-Out of AI Features

5.6 Withdraw Consent

5.7 Object to Processing

5.8 Lodge a Complaint

6. DATA SECURITY

6.1 Security Measures

Technical Safeguards:

Organizational Safeguards:

6.2 Your Responsibility

6.3 No Guarantee

6.4 Data Breach Notification

7. CHILDREN'S PRIVACY

8. INTERNATIONAL DATA TRANSFERS

8.1 Global Operations

8.2 Legal Framework

8.3 Your Rights Regarding Transfers

9. REGIONAL-SPECIFIC PRIVACY RIGHTS

9.1 European Economic Area (EEA) - GDPR Rights

9.2 California - CCPA/CPRA Rights

9.3 Thailand - PDPA Rights

10. THIRD-PARTY LINKS AND SERVICES

10.1 External Links

10.2 Third-Party Services

11. COOKIES AND TRACKING TECHNOLOGIES

11.1 Types of Cookies We Use

Essential Cookies:

Functional Cookies:

Analytics Cookies:

Marketing Cookies (with consent):